Quality Management Systems (ISO 9001)
ISO 9001 is the internationally recognized standard for the Quality Management System. The standard is generic in nature and can be implemented in both manufacturing and service industries. It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.
ISO 9001 applies to the processes and activities that create and control the products and services an organization supplies. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
ISO 9001 prescribes systematic control of activities to ensure that the needs and expectations of customers are met. This standard is by far the world's most established quality framework, as it has been implemented in approximately one million organizations around the world.
ISO 9001 also provides ‘risk-based approach’. This focuses the organisational resources, on the areas which are most likely to cause concern.
Organizations that have been certified to this standard reflect evidence of a business operation, which is supported by a fundamental and robust management system platform.
Benefits:
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Increase market competitiveness to face challenges globally by high-quality products and services
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Adopt target management method, categorize departmental targets and standardize job processes
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Help mid-tier managers clearly understand management policy by wide involvement of employees
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International acceptance to access new markets
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Reduce costs but increase profitability
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Ensure that customers come back and not the products or services delivered
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Improved operational efficiency and competitiveness
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Reduction in product scrap, reworks and rejections
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Better and more effective process control and flow
